Shipping & Returns
We are happy to offer worldwide shipping! Orders typically ship within 1-3 business days. We ship all orders via USPS, unless otherwise requested.
For your convenience, we offer flat rate shipping for domestic small packages (under 1lb):
Standard — $3.99
2nd Day — $15.99
We ship internationally, please send us a message for a quote.
Gemtera is not responsible for delays or loss due to incorrect shipping addresses or local carriers. Please note, international orders can take up 4-6 weeks to arrive due to customs and local carriers. Thanks for your understanding.
Returns & Exchanges
At Gemtera we make every item by hand, no two items will be exactly alike. Color variations, texture and fragrance may be different from item to item as we make our items in small batches to keep them fresh for our customers. We promise you`ll love our products!
In case you are not completely happy with your purchase, please contact us and let us know - we will do our best to make you happy - Guaranteed!
Cancellations can be made within 12 hours of purchase. However, special orders and customized orders can not be returned. Please contact us if you have any concerns.